Return and Exchange Policy

Cancellations

• Orders that have already shipped cannot be cancelled.

• You have the right to cancel your order within three (3) days.

• A 10% cancellation fee will be applied to cover platform fee, processing and production preparation costs.

Return & Exchange Policy

At Nightcraft Audio, every product is individually handcrafted with care. Because of this bespoke nature, we do not accept general returns or refunds on shipped products.

We only accept exchanges under the following conditions:

• Products damaged during transit

• Defective or DOA (Dead on Arrival) units

How to Request an Exchange

If you need to request an exchange, please email us at nightcraftaudio@gmail.com with the following details:
a) Order Reference Number
b) Order Date
c) Description of the issue (with photos if possible)

Our support team will guide you through the RMA (Return Merchandise Authorization) and exchange process.

Important Notes

• Exchanges are only valid for products purchased directly from Nightcraft Audio or our authorized dealers.

• Customers are responsible for return shipping costs unless otherwise stated by our support team.